by999's Privacy Policy
Your personal information is completely safe with us. by999 protects your privacy through SSL encryption and strict data protection practices.
Table of Contents
1. Introduction & Scope
by999 ("we", "our", or "the platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This Privacy Policy ("Policy") describes how by999 collects, uses, stores, and protects your personal information.
This Policy applies to the by999.bar website and all related services. By creating an account or using our services, you consent to this Policy. If you object to any part of this Policy, please refrain from using our services and contact us at [email protected].
2. Types of Data Collected
by999 may collect the following categories of data:
2.1 Identity Information
- Full name and date of birth (for age verification)
- Valid ID details (national ID card or passport number)
- Mobile number and email address
- Residential address (including district and division)
2.2 Financial Information
- bKash, Nagad, Rocket, Upay account numbers (only the portion required for transactions)
- Limited bank account details (applicable for withdrawals)
- Deposit and withdrawal history
2.3 Technical Information
- IP address and device information (operating system, browser type and version)
- Login time and date records
- Session data and cookie data
- Page views and click history
2.4 Gaming Activity Information
- Game play history, bet amounts and results
- Bonus usage details
- Active time and preferred game categories
3. How Data Is Collected
by999 collects data in the following ways:
- Directly Provided Data: Information you voluntarily provide when creating an account, logging in, or filling out deposit or withdrawal forms.
- Automatic Data Collection: Data collected automatically through server logs, cookies, and similar technologies while you use the platform.
- Third-Party Sources: Information received from authorized third parties for identity verification or fraud prevention purposes.
- Payment Processors: Information required when completing transactions through bKash, Nagad, Rocket, or Upay.
4. Purpose of Data Use
by999 uses collected data for the following purposes:
4.1 Account Management
Data is required to create, manage, and verify your account. Through age verification, we ensure that only individuals aged 21 or above can operate an account on our platform.
4.2 Financial Transaction Processing
Financial data is used to securely process all transactions related to deposits (minimum ৳200) and withdrawals (minimum ৳800). Withdrawals are generally processed within 1 hour.
4.3 Security & Fraud Prevention
Technical and identity data is analyzed to protect accounts, detect multiple accounts, prevent fraudulent transactions, and carry out anti-money laundering activities.
4.4 Service Improvement
By analyzing users' gaming habits and preferences, we improve the quality of our services, provide relevant bonuses and promotional offers, and enhance the usability of the platform.
4.5 Customer Support
Our 24/7 support team may access your account and transaction-related data in order to properly resolve your inquiries or complaints.
4.6 Responsible Gaming
By reviewing gaming activity data, we identify potentially problematic behavior and arrange timely assistance.
5. Data Disclosure & Sharing
by999 does not sell your personal data to third parties. Data may be shared in the following limited circumstances:
- Payment Partners: Necessary data is shared with bKash, Nagad, Rocket, Upay, and banking partners to process transactions.
- Technology Service Providers: Technology companies that assist in operating our platform may receive data under contractual confidentiality terms.
- Legal Requirements: Data may be disclosed upon a court order or a valid request from a law enforcement authority.
- Fraud Prevention: Data may be shared with authorized agencies to prevent money laundering or fraud.
- Business Succession: In the event of a company merger or acquisition; however, this Privacy Policy will remain in effect in such cases.
6. Data Retention & Security
We have adopted industry-standard technical measures to protect your data:
- SSL Encryption: All data transfers are secured through SSL/TLS encryption.
- Data Encryption: Stored sensitive data is kept in an encrypted state.
- Access Control: Only authorized personnel may access data on a need-to-know basis.
- Security Audits: Regular security reviews are conducted.
- Firewall & Monitoring: Round-the-clock network monitoring is active to prevent unauthorized access.
Data is generally retained for a minimum of five years after account closure. Financial transaction records may be retained for longer periods as required by law.
7. Cookie Policy
The by999 website uses cookies — these are small text files stored on your device.
7.1 Types of Cookies
- Essential Cookies: These are necessary to ensure the core functionality of the platform — such as maintaining login sessions.
- Functional Cookies: Used to remember your preferences (language, display settings).
- Analytical Cookies: Used to monitor site usage and improve service quality.
- Security Cookies: Used for fraud detection and account protection.
7.2 Cookie Control
You can disable cookies by changing your browser settings, but doing so may prevent you from using some important features of the platform. Fully disabling essential cookies will make it impossible to log in.
8. Third-Party Services
The by999 platform uses software from various game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may have their own data collection policies and some technical data may be transferred to their servers. This data is used solely for the purpose of operating the games.
Payment partners (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. by999 is not responsible for the data handling of these third parties.
9. User Rights
As a member of by999, you have the following rights:
- Right to Know: You may request to know what information we hold about you.
- Right to Rectification: You may request correction of incorrect or incomplete information.
- Right to Erasure: In certain circumstances, you may request deletion of your data (however, some data may be required to be retained for legal and security reasons).
- Right to Restrict Processing: You may request that the use of your data be limited for specific purposes.
- Right to Portability: You may request to receive the data you have provided in a structured format.
- Right to Object: You may object to the processing of your data for specific purposes.
To exercise any of the above rights, contact us at [email protected] or get assistance through 24/7 live chat.
10. Protection of Minors
by999 strictly follows an adults-only (21+) policy. We do not knowingly collect information from anyone under the age of 21. An age verification process is carried out at the time of account creation.
If you believe that a minor's information has entered our system, please notify us immediately at [email protected]. We will take appropriate action and close the relevant account.
11. Policy Changes
by999 reserves the right to amend this Privacy Policy as needed. For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A notification will be displayed when you access the platform.
- The "Last Updated" date on this page will be changed.
If you continue to use the platform after changes are published, you will be considered to have consented to the updated policy. If you do not agree to the policy changes, stop using the service and contact us.
12. Contact
For any questions, concerns, or complaints regarding this Privacy Policy, contact us in the following ways:
- Email: [email protected]
- Live Chat: Active 24/7 — support available in Bengali and English.
We generally aim to review any privacy-related request properly and respond as quickly as possible.