FAQ
by999 FAQ Page
All your questions about cricket betting, slots, deposit and withdrawal methods, and responsible gaming — answered in one place.
Welcome to by999. This page has been created to answer the most frequently asked questions from Bangladeshi players. From the rules of placing bets on cricket matches to depositing via bKash or Nagad, understanding slot RTP, or setting your own gaming limits — everything is explained here in plain language. If you cannot find your question, contact our 24/7 support team directly.
BPL & International Matches
If a match is cancelled due to rain or any other reason and no result is declared, by999 generally treats the relevant bet as void and the full staked amount is returned to your account. However, if a result is determined via the Duckworth-Lewis method, that result is considered final. Please see our Terms and Conditions page for specific rules.
by999 offers several popular cricket betting markets including Match Winner, Toss Winner, Top Run Scorer, Top Wicket Taker, Over/Under Runs, and Partnership Score. For example, in a match like Bangladesh vs India, you can also bet solely on the outcome of the first innings.
Yes, by999 offers live in-play betting. Markets update in real time during a match, so odds can change very quickly. A market may be temporarily suspended at certain moments — especially just before or after a wicket falls. Pay close attention and place your bets at the right time.
No, there is no separate registration or fee required to bet on BPL or other international tournaments. Just log in to your by999 account and go to the cricket section — you will find markets for BPL, T20 World Cup, IPL, and other tournaments.
Yes, there is. T20 matches generally have more over-based markets (such as total runs in the first 6 overs). Test matches add innings-based markets, day-by-day results, and draw markets. Both formats are available at by999, but the odds structure for each is different.
Limits & Controls
Cooling-off is a temporary break — it restricts betting on your account for a set number of days. Self-exclusion is longer-term — your account can be fully closed for a specified period. Both options can be activated through our responsible gaming page or via the support team.
Online gaming is designed as entertainment for adults. Players under 21 face greater mental and financial risk. by999 strictly follows a 21+ policy and age is verified at the time of registration. Minors are not able to open an account.
Yes, at by999 you can set your own maximum daily or monthly deposit limit. This is an important responsible gaming tool. To set or change a limit, contact our support team — it may take a little time for the change to take effect.
Some common signs are: chasing losses by placing bigger bets, lying about gaming, taking time away from family or work, spending savings, and being unable to stop betting. If you notice these signs, contact support immediately or activate self-exclusion.
How to Deposit Money
by999 currently accepts deposits via bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank). No other methods are accepted at this time.
Log in to by999 and select Nagad from the deposit section. Send your payment to the by999 Nagad number shown and enter the transaction ID in the deposit form. Your balance is usually added within a few minutes. The minimum deposit amount is ৳200.
The minimum deposit amount across all payment methods is ৳200. For withdrawals, the minimum is ৳800. Withdrawal requests are generally processed within 1 hour.
The process for depositing via bKash is the same. Go to the by999 cashier page, select bKash, send money to the designated number, and submit the transaction ID. You can send payment to the same number repeatedly. If you have any issues, let us know via live chat.
by999 generally does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own charges. Bank transfer fees from your bank may also apply.
Slots & Jackpots
RTP stands for "Return to Player" — it is the theoretical percentage of the total amount bet that a slot returns on average over the long term. For example, a 96% RTP means an average return of ৳96 for every ৳100 wagered. However, this is an average across millions of spins — results in a single session can be completely different.
In progressive jackpot games, a small portion of each bet is added to the jackpot pool. The more players who play, the faster the pool grows. When someone wins the jackpot, the pool resets and starts building again from zero. There is no guaranteed amount or timeframe — it depends entirely on chance.
Winnings from free spins are generally added as bonus balance. To withdraw them, you need to meet specific wagering requirements. The applicable wagering requirements at by999 are detailed in the bonus terms. Free spins themselves are not cash — they are an opportunity.
For low-budget play, it is better to choose low-volatility slots — these games give frequent small wins, so your balance lasts longer. High-volatility games have bigger prizes but wins come less frequently. Games like PG Soft's Fortune Tiger or JILI's Fortune Gems are known for medium volatility.
Yes, many slots at by999 can be played for free in demo or fun mode. This lets you understand the game's features and bonus rounds without risking real money. Winnings in demo mode cannot be withdrawn — it is for practice only.
Still have questions? We are ready to help
If the answers above have not resolved your issue, by999's 24/7 support team is here for you — in both Bengali and English.